Leak Adjustment Request Form

Leak Adjustment Guidelines

• Accounts that are individually metered for potable/irrigation water are eligible for an adjustment. Reclaimed meter leaks are not eligible for any adjustments.
• To be considered for an adjustment, the high consumption amount must be at least 20,000 gallons above the account average or double the account average for the past 12 months.
• Only one leak adjustment will be considered for any given twelve-month period per account location.
• This form must be completed within 60 days of the date of the high consumption.
• All customers requesting a leak adjustment are required to pay their bill in full or make payment arrangements while this form is being processed.
• The customer is responsible for all water that passes through the meter. Adjustments will be made to the rate applied to the unexpected water loss based on the customer’s 12-month average water rate prior to the leak.
• The customer must submit a copy of the repair invoice/payment receipt from the company performing the work. This should include the address, date, and nature of the work. If self-repaired, the customer must provide a brief written explanation of the repairs performed along with copies of invoice/receipt for repair parts
• Once this form is received, the customer will be notified within 60 days of the adjusted amount.