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City Clerk

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1. Where do I get information regarding my property taxes?

You would need to contact the Seminole County Property Appraiser. Visit the Seminole County Property Appraiser website.

2. How can I obtain a copy of a public record held by the City?

Please utilize our online public records request portal. There is an option to submit a records request to the City Clerk Department, a separate option to submit a request to the Lake Mary Police Department, and a third option to submit a Lien Search Request.

Submit a Public Records Request

3. Where do I get information regarding marriage licenses, traffic tickets, court dates, etc?

All of the matters on this page are handled by the Seminole County Clerk of Court, and are not under the jurisdiction of the City of Lake Mary.  For information regarding the information, refer to the Seminole County Clerk of Court website.

4. What schools will my children attend?

The School Board establishes the boundaries for schools in Lake Mary. Visit the Seminole County Public Schools website.

5. How do I become a member of one of the City’s Advisory Boards?

Complete a Board Appointment Application Form and return it to the City Clerk's office at P. O. Box 958445, Lake Mary, FL 32795-8445. You are also able to complete the form online and submit it electronically.

Board Appointment Online Application

6. Where can I register to vote?

You can register to vote through the Seminole County Supervisor of Elections website.

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City Commission

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1. How do I get an item placed on the City Commission agenda?

You would need to contact the City Manager’s office.

2. Which member of the Commission represents my neighborhood?

The members of the City Commission are elected at large and therefore, they all serve your neighborhood.

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Community Center

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1. How far in advance can I book a rental?

The Lake Mary Community Center takes bookings up to 12 months in advance.

2. What is the process for reserving a rental space?

All rentals are first-come, first-serve. All rental fees, tax, and refundable damage fee along with a signed facility use contract will secure your date.

3. What forms of payment do you accept?

We accept all forms of payment, except American Express. Please note, if you pay with a credit or debit card convenience fees apply. Pay online.

4. When can I come by to make my reservation and sign my contract?

Reservations may be made in person Monday through Friday, 8:30am to 4:30pm. We highly recommend making an appointment for all tours and bookings - please call 407-585-1420.

5. I have moved within Lake Mary City limits after booking. Can I get the Resident Rate?

No. Rental rates are based off the renter's current address at the time of booking.

6. I know a Lake Mary City Resident; can I use their address when I book to receive the Resident Discount?

No, in order to receive the resident discount a Lake Mary resident would need to host the event, complete the facility use agreement, and submit payment for the rental rates, tax, and refundable damage fee.

7. Can you pencil me in for a rental?

Courtesy holds may be accepted and held for a maximum of seven days, at which time the hold will expire without notice. Courtesy holds may be made by telephone or in-person and are limited to one date and time frame. Customers with courtesy holds will not be contacted by the reservations office prior to the expiration of the courtesy hold. Courtesy holds will expire on the seventh day of the hold at 4pm.

8. Is there a damage or security deposit in addition to my rental charge?

Yes, all single room reservations require a damage deposit fee of $200. If both Rooms 1 and 2 are rented for your event a $300 damage deposit will be required. This damage fee is refundable and, when submitted, is deposited into the City's General Fund. Deductions may be made for damage, excessive cleaning, or time used beyond the contracted period.

9. Is someone there while our event is taking place or do I get a key to unlock the building?

A Lake Mary Parks and Recreation staff member will be present during your rental. They will do a pre-rental check-in with the renter at the beginning of the pre-paid rental time as well as conduct a post-rental check-out at the end of your rental.

10. Do I get the damage deposit back the night of my event?

No, the damage deposit will be returned via City check, usually within six weeks following the rental, in the renter's name and to the renter's address we have on file.

11. Can we have alcohol at our event?

The consumption of alcohol is permitted during rentals so long as it is served by a licensed caterer or bar service provider and liquor liability insurance, naming the City of Lake Mary as additionally insured, is provided. However, cash bars are not permitted.

Liquor Liability Insurance: Liquor Liability Insurance, issued by a responsible insurance company and in a form acceptable to the City, protects and insures against all the foregoing with coverage limits of not less than one million dollars ($1,000,000) per occurrence for Bodily Injury and Property Damage.

The Caterer shall provide the City with Certificate(s) of Insurance on all the policies of insurance and renewals thereof in a form(s) acceptable to the City. Said Public Liability and Liquor Liability policy shall provide that the City be an additional insured. The City shall be notified in writing of any reduction, cancellation, or substantial change of policy or policies at least sixty (60) days prior to the effective date of said action.

All insurance policies shall be issued by responsible companies who are acceptable to the City and licensed and authorized to do business under the laws of the State of Florida.

12. How late can we stay?

The latest a rental can book the facility is 10 pm. By the end of the rental period, the event must be completed and cleaned up. This includes removal of any items/decorations brought in to the facility by the renter or guests.

13. What if we stay later than our rental period?

Any rental that goes outside the prepaid rental period will be charged double the rental rate. Funds from the Refundable Damage Deposit will be used to pay for any overages, with any additional amounts billed to the renter.

14. Will I receive a refund if we leave early?

No. You must plan your event as accurately as possible.

15. Are we responsible for cleaning up?

Yes. It is the renter’s responsibility to ensure the building, room rented, and parking lot are in the same condition as it was before the event.  Cleaning supplies, such as brooms, mops, and trash liners will be provided.

16. Can I choose my own vendors?

Yes. There are no restrictions on using outside vendors. When choosing a caterer keep in mind there are no cooking elements in the building so any outside food brought in must be pre-prepared. Kitchenette amenities (full-size ice machine, refrigerator (no freezer), and small microwave) are only available for Room 1 rentals. Room 2 amenities only include a beverage refrigerator (no ice machine or freezer) and a small sink.

17. Can I have items delivered, such as from my caterer, florist, DJ, etc.?

Any deliveries made by vendors must be done so in the pre-paid rental time.  No vendors will be allowed in the building outside of the pre-paid rental time. The building is in use seven days a week, often with multiple rentals a day, no storage space is available for early deliveries or overnight storage.

18. Can I come anytime to view the building, meet my caterer or event planner, etc.?

Please call 407-585-1420 to schedule an appointment to view, tour, or bring your planner/vendors for a tour. The Lake Mary Community Center does host morning and evening recreation classes along with private rentals; while these classes and rentals are taking place the rooms will not be accessible. 

All viewings/tours must take place between Monday through Friday, 8:30am-4pm.

19. Can I have a DJ or band for reception or event?

Yes. The City of Lake Mary does have a standing noise ordinance. This noise ordinance is complaint driven and the rental party may be asked to turn down or turn off any music not meeting the City's requirements. Please inform your chosen DJ/Band of the City's strict noise ordinance which is detailed in the facility use agreement. The rental party or their guests may be asked to enter the building if the complaint is geared toward excessive noise on the front area of the building or patio area included in a Room 1 rental.

20. When renting Room 1, may I have music playing outside on the patio?

Any music performed or played outside of the building requires written approval from Community Center Management. Examples of music usually approved outside: Ceremony music, string quartet, harpist, acoustic guitar.  Examples of music usually NOT approved outside: Steel drums, live bands, DJs.

21. Does the facility have a sound system?

No. There is no sound or PA system available.  A flat screen TV can be rented for an additional fee in either room. There is no stage available at the facility and any rental stage must be approved by Community Center management in advance of the rental date.

22. One of the rooms is booked, can I rent the other room for the same time?

For Friday evening, Saturday, and Sunday rentals, only one rental is allowed in the building at a time. Mondays through Thursdays, there can be multiple rentals or activities running simultaneously.

23. How many parking spaces are available?

The Community Center parking lots can accommodate 52 vehicles. However, other functions may be going on in the building and the amount of spaces available to your party is not guaranteed. Overflow parking is available for larger groups.

24. I am having my wedding at the facility. Is any rehearsal time included?

If wishing to host a ceremony rehearsal for your wedding the Community Center will need to be rented for the minimum required rental time of two hours and booked at least one month in advance. 

25. How may I decorate?

Decorations are permitted only in the space you have reserved and can only be put up during your pre-paid rental time.  It is the responsibility of the renter to remove ALL decorations immediately after your event.  The facility does not have storage for your decorations prior to or following your event. 

Decorations in no way may be hung from the ceiling, walls, windows, doors, floors, or any painted surface; this includes but is not limited to: Tape, tacks, staples, adhesive, nails, paper clips, and hooks. The following items are prohibited: throwing of rice or birdseed, glitter/confetti, fog machines, dry ice, or releasing of balloons. 

Failure to abide by the Lake Mary Community Center decoration guidelines/policies will result in a forfeit of the damage deposit.

26. Can I have candles or sparklers?

Candles are permitted as long as the flame is enclosed in glass (such as votive and hurricane lamps) and the wick is at least 1 inch below the top of the glass rim - candles may also be used if floating in liquid. Handheld candles are not permitted.

Sparklers are permitted outside of the Community Center for your exit. However, all sparklers must be disposed of properly, meaning the used sparkler must be discarded in a bucket of water or sand provided by the renter. Once cool, the sparklers can be placed in the dumpster. Failure to dispose of sparklers properly will result in a loss of the damage deposit.

27. Do you provide linens or chair covers?

No. Only tables and chairs are included in the rental.  Our facility does not provide any additional services including linens, chair covers, event coordination, or place settings.

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Cross-Connection Control

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1. What is a cross-connection?

A cross-connection is any temporary or permanent connection between a public water supply or consumer's potable (i.e. drinking) water system and any other source containing nonpotable water or other substances. An example is the piping between a public water supply or consumer's potable water system and an auxiliary water source, cooling system, or irrigation supply.

2. What is backflow?

Backflow is the undesirable reversal of the flow of nonpotable water or other substances through a cross-connection and into the piping of a public water system or consumer's potable water system. There are two types of backflow: backpressure and back siphonage.

3. What is backpressure backflow?

Back pressure backflow is caused by a downstream pressure that is greater than the upstream or supply pressure in a public water system or consumer's potable water system. Backpressure (i.e. downstream pressure that is greater than the potable water supply pressure) can result from several things: an increase in downstream pressure which can be created by pumps, temperature increases in boilers, etc; a reduction in the potable water supply pressure which can occur whenever the amount of water being used exceeds the amount being supplied, such as during water line flushing, fire fighting, or breaks in water mains; or a combination of both.

4. What is backsiphonage?

Back siphonage is backflow caused by a negative pressure (i.e. a vacuum or partial vacuum) in a public water system or consumer's potable water system. The effect is similar to drinking water through a straw and can occur when there is a stoppage of water supply due to nearby firefighting, a break in a water main, etc.

5. Why do water suppliers need to control cross-connections and protect their public water systems against backflow?

Backflow into a public water system can pollute or contaminate the water in that system (i.e. backflow into a public water system can make it unusable or unsafe to drink), and each water supplier has a responsibility to provide water that is usable and safe to drink under all foreseeable circumstances and must take reasonable precautions to protect its public water system against backflow. Furthermore, consumers generally have absolute faith that water delivered to them through a public water system is always safe to drink.

6. What should water suppliers do to control cross-connections and protect their public water systems against backflow?

Water suppliers usually do not have the authority or capability to repeatedly inspect every consumer's premises for cross-connections and backflow protection. Alternatively, each water supplier should ensure that a proper backflow preventer is installed and maintained at the water service connection to each system or premises that poses a significant hazard to the public water system. Generally, this would include the water service connection to each dedicated fire protection system or irrigation piping system and the water service connection to each of the following types of premises:

• Premises with an auxiliary or reclaimed water system
• Industrial, medical, laboratory, marine or other facilities where objectionable substances are handled in a way that could cause pollution or contamination of the public water system
• Premises exempt from the State Plumbing Code and those where an internal backflow preventer required under this Code is not properly installed or maintained
• Classified or restricted facilities
• Tall buildings. Each water supplier should also ensure that a proper backflow preventer is installed and maintained at each water loading station owned or operated by the water supplier

7. What is a backflow preventer?

A backflow preventer is a means or mechanism to prevent backflow. The basic means is an air gap, which either eliminates a cross-connection or provides a barrier to backflow. The basic mechanism is a mechanical backflow preventer, which provides a physical barrier to backflow. The principal types of mechanical backflow preventers are the reduced-pressure principle assembly, the pressure vacuum breaker assembly, and the double check valve assembly. A secondary type of mechanical backflow preventer is the residential dual check valve.

8. What is an air gap?

An air gap is a vertical, physical separation between the end of a water supply outlet and the flood-level rim of a receiving vessel. This separation must be at least twice the diameter of the water supply outlet and never less than one inch. An air gap is considered the maximum protection available against backpressure backflow or back siphonage but is not always practical and can easily be bypassed.

9. What is a reduced principle assembly (RP)?

An RP is a mechanical backflow preventer that consists of two independently acting, spring-loaded check valves with a hydraulically operating, mechanically independent, spring-loaded pressure differential relief valve between the check valves and below the first check valve. It includes shutoff valves at each end of the assembly and is equipped with test cocks. An RP is effective against backpressure backflow and back siphonage and may be used to isolate health or non-health hazards.

10. What is a double check valve assembly (DC)?

A DC is a mechanical backflow preventer that consists of two independently acting, spring-loaded check valves. It includes shutoff valves at each end of the assembly and is equipped with test cocks. A DC is effective against backpressure backflow and back siphonage but should be used to isolate only non-health hazards.

11. What is a residential dual check valve (RDC)?

A RDC is similar to a DC in that it is a mechanical backflow preventer consisting of two independently acting, spring-loaded check valves. However, it usually does not include shutoff valves, may or may not be equipped with test cocks or ports, and is generally less reliable than a DC. A RDC is effective against backpressure backflow and back siphonage but should be used to isolate only non-health hazards and is intended for use only in water service connections to single-family homes.

12. Why do backflow preventers have to be tested periodically?

Mechanical backflow preventers have internal seals, springs, and moving parts that are subject to fouling, wear, or fatigue. Also, mechanical backflow preventers and air gaps can be bypassed. Therefore, they have to be tested periodically to ensure that they are functioning properly. A visual check of air gaps is sufficient, but mechanical backflow preventers have to be tested with properly calibrated gauge equipment.

13. Where can I get more information about cross-connection control?

• The University of Florida TREEO Center maintains a Backflow Prevention and Cross-Connection Control Program Page
• The American Water Works Association’s Manual M14, Recommended Practice for Backflow Prevention and Cross-Connection Control, telephone 800-926-7337
• The University of Southern California’s Manual of Cross- Connection Control, which is available from the Foundation for Cross-Connection Control and Hydraulic Research, telephone 213-740-2032

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Fire Department

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1. I am moving my business into Lake Mary, how can I find out if my type of business is allowed or if I need a permit?

There are many different types of businesses from preschools to dance studios to doctors offices and they all have different needs and requirements. In an effort to help new and perspective business owners get started, the City of Lake Mary created a program called the "First Step Process". This process allows the business owner or developer to meet with all the City departments (Zoning, Building, Fire, and Public Works) at once to have all their questions answered. You may call 407-585-1362 for additional information.

2. I am moving my business into Lake Mary, how can I find out if there are any outstanding fire code violations on the property?

We can provide you with the information from the latest fire inspection. Please contact the Fire Prevention Division at 407-585-1374.

3. Does the Fire Department provide extinguishers or recertify them?

The Fire Department does not provide or recertify fire extinguishers. You will need to call a local fire extinguisher company to have them recertified.

4. What are you looking for when you inspect my building?

We are looking for many fire and life safety hazards or anything that has the potential to be a hazard to employees, visitors or responding emergency personnel. While every building and business is different due to the operation and contents, we have assembled a list of the most common things we look for. This is only a partial list but should help you understand the kinds of things we are looking for and/or help you prepare for your inspection. Inspection Checklist

5. Do you do birthday parties at the fire station?

We do not provide birthday parties at the fire station; however we will bring the fire truck to your party if it is located within the City limits of Lake Mary. Please call 407-585-1422 for additional information or complete and return the Public Interest Form.

6. Will the fire department check my smoke alarm or change my battery?

We understand that some detectors are located very high on ceilings or residents are physically unable to check their alarms, so we will be happy to assist you with checking your alarm and/or changing the battery. Please contact us to schedule a date/time at 407-585-1422 or complete and return the Public Interest Form.

7. Does the fire department provide smoke alarms?

We do have a program that provides smoke alarms to those residents who cannot afford to purchase one on their own. If you are in need of a smoke alarm for your home, please contact us at 407-585-1374 for additional information or complete the Public Interest Form.

8. Do you give fire station tours?

Yes we do! Please call 407-585-1422 to schedule a day/time or complete and return the Public Interest Form.

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First Step Process

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1. What is the First Step Process?

The First Step Process is the City of Lake Mary's development assistance program. The process provides a convenient, one-stop opportunity for business owners, developers, and other interested persons to receive project information from several City departments at one time. There is no fee for a First Step appointment. By meeting with the First Step Staff, you can find out about the regulations that apply to your project and the processes that are required for the development. If you are a resident and have questions about basic permitting, such as additions, fences, pools, and the like, a First Step Meeting is not recommended. Instead, please call 407-585-1361, to speak to a member of staff.

2. What Should I Bring to a First Step Meeting?

To get the most out of your First Step meeting bring as much information as possible about your project such as a survey, set of plans of the existing site or a sketch of your proposed development.

3. What Information is Provided?

During your First Step meeting, City staff from the Building, Community Development, Public Works, Police, and Fire Departments will provide you preliminary information to help you get your project started. During the meeting, you may learn about the availability of utilities at your site, how to submit development plans for review, sign regulations, parking requirements, transportation issues, comprehensive plan issues, fire safety requirements, zoning regulations such as setbacks and allowable activities within zoning districts, storm water management, and environmental protection requirements. By meeting with all the applicable city representatives at one time the applicant saves time and avoids having duplicate meetings with various individuals.

4. Does First Step Replace the Site Plan Review Process?

Your First Step meeting is not intended to replace the formal development review process required for most construction projects. It also does not imply approval of a project. After attending First Step, you still have to submit your completed site and development plans and work with City staff and the appropriate review board to address issues of concern and obtain approval for your project. However, property owners will find the First Step process beneficial in determining site constraints and zoning requirements prior to making costly expenditures in real estate and professional services for projects that may not be feasible.

5. How Do I Make a First Step Appointment?

To make a First Step appointment please submit the form below. If you have plans or attachments for staff to review, please send them via email to the Planning department. All meetings occur on Tuesdays and Thursdays and are being held virtually due to COVID-19. A separate link to attend the meeting will be provided to you by staff. As a reminder, if you are a resident and have questions about basic permitting, such as additions, fences, pools, and the like, a First Step Meeting is not recommended. Instead, please call 407-585-1366, to speak to a member of staff.

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Garbage, Recycling & Yard Waste Info

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1. Who do I call when I come home and my cart(s) have not been emptied?

Please email Waste Pro or call 407-774-0800.

2. Do I need to sort my recycling?

There is no need to sort recycling materials.

3. What if I want to change the size of carts or my cart needs to be repaired or replaced?

Please contact Waste Pro.

4. Will I be able to request additional containers?

Standard service includes one household garbage container and one recycling container. If you find the need for additional containers, please contact Waste Pro. There will be a $2.00 monthly fee for each additional household garbage container. No additional fees will apply to recycling carts but they can only be used for eligible recycling materials.

5. What is a Special Service and how do I make a request?

A Special Service is for on-call services for residential collection that exceeds the specifications of garbage, recycle, bulk or yard trash service. Waste Pro will provide a free estimate of the quantity. There will be a service charge of $21.99 per cubic yard.

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Home - FAQs

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1. How do I pay my city water bill?

Answer goes here...

2. How do I get a new trash can lid?

Answer goes here...

3. How do I apply for a job with the City?

Answer goes here...

4. My trash didn't get picked up, what should I do now?

Answer goes here...

5. How do I get a garage sale permit?

Answer goes here...

6. How can I see the agenda for an upcoming City Council or Board meeting?

Agendas and Minutes

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Planning & Zoning

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1. How can I find the zoning designation of a property?

You can navigate through the City's interactive Future Land Use (FLU) and Zoning Look-up tool. If you require more information, please call staff at 407-585-1369.

2. Can I operate a business from my home?

You can have a home-based business with a registered Business Tax Receipt. You must be a licensed business or corporation, and meet the requirements of 154.81 Home-Based Business Conditions, Limitations, and Restrictions and Florida Statute 559.955. . For further information contact the Deputy City Clerk at 407-585-1415.

3. Do you have a survey on file of my property, if not, where can I get one?

We do not have property surveys on file. We have the section maps that are produced by the County Tax Assessor's office, and we have copies of the subdivision plats, which you are welcome review at our offices. You will need to hire a surveyor to get a proper survey of your property. Usually, surveys are required as part of the mortgage package when homes are purchased.

If you wish to review a digital version of your subdivision plat, visit the Seminole County Property Appraiser website. After entering your address, you will be taken to a screen with your property information. There is a row titled "Subdivision Name". Next to that is a link that will take you to a digital version of the plat of your subdivision. For additional assistance, contact Chris Carson, Senior Planner, at 407-585-1369.

4. What uses are allowed in a zoning district?

The City's entire Land Development Code (LDC) can be found by visiting the American Legal Publishing Corporation website. Permitted uses can be found by navigating to Chapter 154.

5. What is the impervious surface ratio (ISR)?

The Impervious Surface Ratio (ISR) is the portion of a lot that is covered by impenetrable materials, such as concrete. The ISR is dictated by the Future Land Use designation of a property. The table shows the permitted ISR for each Future Land Use designation:

Future Land Use	Maximum Density/Intensity
Office	Less than or Equal to 65% ISR
Restricted Commercial	Less than or Equal to 65% ISR
Commercial	Less than or Equal to 65% ISR
Industrial	Less than or Equal to 65% ISR
Downtown Development District	Less than or Equal to 90% ISR
Public/Semi-Public	Less than or Equal to 65% ISR
Recreation	Less than or Equal to 65% ISR
High Intensity Planned Development -Target Industry	18 DU/1 Acre, Maximum 65% ISR and 35% Minimum Open Space
High-tech / Industrial Corridor Protection Area	Less than or Equal to 65% ISR
Transit Oriented Development Overlay	Less than or Equal to 90% ISR
Downtown Economic Policy Initiative Overlay	Less than or Equal to 90 %ISR

6. What are the setbacks for commercial development?

Commercial and industrial setbacks have many variables depending on the zoning district and the zoning of the adjacent property. Please refer to the landscape and buffering section of the code of ordinances (Chapter 157). For commercial P.U.D. requirements you need to refer to the Development Order for the individual P.U.D. You may review the zoning of a property or retrieve the Development Order for a property by visiting the Interactive Zoning and Land Use Lookup Web Map.

7. What are the lot sizes and setbacks for a single family home?

It depends on the zoning classification, call 407-585-1369.

8. Why do P.U.D's have different zoning requirements?

The different requirements. e.g. minimum lot size, landscaping, building height, setbacks, open space etc. have been negotiated via a Development Order or Development Agreement as part of the review process.

9. Where am I allowed to put my swimming pool and pool enclosure?

Swimming pools can go to within 10 feet of the rear lot line, and pool enclosures to within 3 feet of the rear lot line in the regular residential zoning districts. The side setback must be maintained; however, it may not interfere with use of easements.

Note: Subdivisions with a P.U.D classification may have different rules, call 407-585-1369 for further information.

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Police - Alarm System Registration

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1. Do I have to register my alarm?

Yes. All alarms within the city must be registered with the Lake Mary Police Department.

2. Will I be fined for false alarms?

Yes. The fine schedule can be found in Chapter 96.05 of the Lake Mary Code of Ordinances.

3. If I am out of town and my alarm sounds, will the responders be called?

Yes.

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Police - Lock Box Program

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1. Who is Eligible?

All City of Lake Mary residents, although the program is targeted towards community members age 55 and older, or disabled persons who live alone and/or have major medical issues.

2. How much does it cost?

There is no charge to participate in the program if you meet the established targeted criteria. For all other Lake Mary citizens wishing to participate there is a one-time fee of $17 to cover the cost of the lock. All participants will have to provide a spare key to be used in the lock box.

3. How do I know this is safe?

A police officer from the police department will install and demonstrate how the lock operates and will answer any questions you may have. The four digit combination on the lock box will only be available to responding emergency personnel and will be reset to a new combination if utilized.

4. How do I get started?

Please contact the Lake Mary Police Department's Community Relations Office at 407-585-1305.

Complete the online Lock Box Application Form.

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Police - Property & Evidence Information Sheet

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1. What are the Evidence Unit’s operating hours?

Hours of operation are Monday through Friday 8 am to 5 pm. Appointments should be made for claiming property by calling 407-585-1324. We are located at:
165 E Crystal Lake Avenue
Lake Mary, FL 32746

You will need to bring valid picture identification.

2. Can someone other than myself pick up my property for me?

Yes, you may assign another person to retrieve your property with a notarized letter of authorization and photo identification. The letter must be addressed to the Lake Mary Police Department and include your case number, the name of the person you are granting authority, your signature, and Notary stamp and signature.

3. Can I get my property back if I am a minor?

Property will only be released to a parent or guardian who must show proof of legal guardianship.

4. How long is property held?

Different types of property are held for different lengths of time. For instance, found property is held for a period of 90 days unless it is claimed by the owner. Evidence items are held until such time as they are no longer needed for trial or the statute of limitations expires. Statute of limitations may vary depending on the seriousness of the crime. Additionally, some items can be released pursuant to a court order or authorization from the State Attorney's Office.

5. What happens to unclaimed property?

Property which remains unclaimed by a legal owner will be disposed of by destruction, conversion to City property, donation to charity, public auction, or returned to the finder if a claim was made when the property was recovered.

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Police - Special Needs Registry

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1. What is the Lake Mary Police Department's Special Needs Registry?

The Special Needs registry is a way for the Lake Mary Police Department to receive information about residents who have special needs that would be helpful for emergency responders to know. It is intended to compile and maintain a list of individuals who have "special needs" due to mental or neurological disabilities, and who reside within the City of Lake Mary. Residents are invited to proactively provide information about any loved one with special needs, regardless of age, who may require special assistance in an emergency situation or interaction with Lake Mary Police Officers. None of the fields on the form are mandatory and the information you choose to disclose is completely voluntary.

2. Who is eligible?

The registry is developed with the intent to serve all members (adult or juvenile) of our community who have a "special need" and volunteer to register with the Lake Mary Police Department.

3. Who has access to my family member’s profile?

Lake Mary Police personnel who require this information in the performance of their official duties will have access to the information. This information may be shared with other police agencies during an emergency situation, or if the registered person is missing within another jurisdiction. There are strict regulations with respect to accessing and disseminating this information.

4. Can I update my profile if there are changes? How do I do that?

Information can be updated anytime it might bring a significant impact on our policing response. Some examples would include a change in address, or change in emergency contact information. Changes can be made by contacting the Lake Mary Police Department Community Relations unit by email, or by submitting a new registration form.

5. How will this registry help if my family member is missing?

If the registered individual is reported missing by the parent/guardian, our responding police officers have easy access to their information through the Special Needs Registry. Knowing an individual's special needs (including triggers, stimulants, and de-escalation techniques) greatly assists our officers in locating your loved one, and safely handling an encounter. If the individual is not reported missing, but otherwise is contacted by our police officers, a computer query of our Special Needs Registry may allow us to quickly identify and reunite you with your loved one.

6. What are the Registration Procedures?

To register applicants, their parents or guardians complete the Special Needs Registry Form and return the document to the Lake Mary Police Department. Forms can be completed online, dropped off at the Police Department, requested to be picked up by an officer, or emailed to the Police Department. Parents and caregivers may enroll any person of any age with any type of medical condition or disability, including but not limited to: Autism Spectrum Disorder, Alzheimer's or Dementia, Bipolar Disorder, and Down Syndrome. Adults with special needs may also enroll themselves.

7. What happens once the person is registered?

Participants will receive a Lake Mary Police Department vinyl decal to display on or near the front door of your home. Participants that meet certain criteria such as Alzheimer's or Autism can receive a wrist band with an identifying number during the registration process. The Lake Mary Police Department will provide the wrist band at no cost. The participant, their parent or guardian, will be responsible to replace it should it be lost or damaged. When a Lake Mary Police Officer has contact with a person listed on the registry, our 911 center can provide useful information to help the officer successfully interact and communicate with your loved one. The registry can also provide the parent or caregiver's emergency contact information.

8. As soon as I register, will the information be immediately available to responding police officers?

No. The content from the registration form must be entered into our internal Lake Mary Police Department database, and then forwarded to the Seminole County Sheriff's Office Dispatch Center. The process may take up to two weeks to finalize.

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Precautionary Boil Water Notice

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1. What is a Precautionary Boil Water Notice?

A Precautionary Boil Water Notice is a public notification issued by the City of Lake Mary advising customers to boil water before consuming it. A Precautionary Boil Water Notice is only issued after careful consideration by the City and the applicable regulatory agencies as a preventative measure to protect public health.

2. Why would the City issue a Precautionary Boil Water Notice?

Boil Water Notices may be issued because of water system loss of power, loss of water pressure, a water main (pipe) break or other unforeseen emergency. The notice does not mean that the water is contaminated, but it is possible for impurities to enter the pipes and affect drinking water. As a precaution, it is important to disinfect tap water before consuming it to kill any impurities or use bottled water.

3. How can I disinfect drinking water if a Precautionary Boil Water Notice is issued?

There are two simple and effective methods you can use to treat drinking water to remove impurities.

• Boiling: Bring the water to a rolling boil for at least 1 minute.
• Disinfecting: Liquid chlorine bleach (unscented) can be used at a dose of 8 drops (1/8 teaspoon) per each gallon of water. Let stand for at least 30 minutes before use. If water is cloudy use 16 drops (1/4 teaspoon) per gallon of water.
• Use boiled or bottled water for drinking, food preparation, mixing baby formula, making ice, washing food, manual utensil and equipment washing, rinsing and sanitizing, brushing teeth or any other activity involving the consumption of water. Pets should also be given boiled or bottled water.
• Child care centers and schools should use only bottled or boiled water for mixing infant formula, hand washing and for mixing sanitizing solutions for diapering areas and surfaces such as tabletops and toys. Adult employees should use a hand sanitizer after washing hands with tap water and soap. Do not use drinking fountains.
• Retail food establishments must follow the guidance of the local Health Department.
• Other businesses and non-residential sites can help inform the public by posting notices at or disabling water fountains and ice machines during the Precautionary Boil Water Notice. If water is provided to visitors or employees, use commercially produced bottled water for drinking or beverage preparation.

4. Since this is a precautionary measure, will I get sick if I drink the water? What if I drank some water before I found out about the advisory?

Until tests results show the water is safe to drink, you should not drink the water without boiling it first. Although waterborne diseases are extremely rare, chances are if you are in good health, you will not get sick from drinking the water. The risk is higher for infants, some of the elderly, and people with compromised immune systems. They should not drink the water until it is deemed safe to drink. If you have specific medical concerns it is suggested that you seek advice from your health care provider.

5. Do I still need to boil my water if I have a filter system on my faucet or refrigerator?

Most home filters are designed to improve the taste and/or odor of you water, not remove bacteria. Check with the manufacturer for more information regarding your system. As a precaution you should boil your water or use commercially bottled water even if you have a filtering system.

6. Is it safe to still wash dishes, do laundry, and bathe?

The water is safe for washing dishes, but you should use hot, soapy water and rinse dishes in boiled water. You may add a tablespoon of bleach per gallon to the wash water. You may use a dishwasher if it has a sanitizing cycle. There are no restrictions for doing laundry. Water may be used for taking showers or baths, as long as care is taken not to swallow the water or allow the water to be ingested. Use only disinfected or boiled water for brushing your teeth. Wash hands with soap and boiled water, or soap with bottled water. If only tap water is available, it is best to use an alcohol-based hand sanitizer after you wash your hands.

7. How long will the Precautionary Boil Water Notice be in effect?

It will remain in effect until further notice from the City. This can be a minimum of two days while bacteriological tests are being conducted and repairs are being made to the system. The City will lift the Precautionary Boil Water Notice only after all laboratory tests confirm the water quality meets or exceeds all required drinking water standards.

8. How will I know when the Precautionary Boil water Notice has been lifted?

A rescission notice will be issued by the City of Lake Mary. Customers are encouraged to stay tuned to local radio and television stations for updates. The City will post information to its website and signboards will display that the Precautionary Boil Water Notice has been lifted.

9. Is there anything I must do after the Precautionary Boil Water Notice is lifted?

Flush the water out of your household pipes, water fountains, etc. prior to drinking or cooking with the water. Let cold water run through the pipes for a few minutes by opening several faucets throughout the house and outside faucets. If you have an automatic ice maker, allow it to make three batches of ice and then discard that ice. Any ice made during the notice should also be disposed of.

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Public Works

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1. I have a missing or broken street sign and want to request a new street sign. Who should I call?

Call Public Works at 407-585-1452 and give your name, telephone number, address and the location where the sign is needed.

2. My water quality and/or water pressure is not good. What should I do?

Call 407-585-1452 and provide your name, address, telephone number and description of the problem.

3. How do I set up my water service?

Please visit the Utility Billing page.

4. Who do I call for Mosquito Control?

For Mosquito Control services, please call Seminole County at 407-665-5542, email Mosquito Control, or fill out the web form.

5. There is a stray animal in my neighborhood. What should I do?

Call Seminole County Animal Services at 407-665-5110.

6. I plan to do some digging in and around my yard and there may be some utilities such as telephone, water, sewer, power, cable, etc. Who should I call to know where they are located?

Call Sunshine State One Call of Florida at 800-432-4770 for all utility locates.

7. Who can I call to have a pothole repaired?

Call 407-585-1452 and provide your name, address, telephone number and description of the location.

8. A dead tree has fallen on the sidewalk blocking it and part of the road. Who should I report it to?

Call Public Works at 407-585-1452 and give the location, your name and telephone number. We will send our team to investigate and clean up the debris.

9. I have questions about trash pick up. Who should I call?

During normal business hours, please call Customer Service at 407-585-1448.

After normal business hours please click here to fill out our online form.

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Senior Center

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1. Where is the Senior Center located?

We are located at 911 Wallace Court, Lake Mary, off of Rinehart Road.

2. What are the Senior Center hours of operation?

The Senior Center is open on Monday through Friday from 8:30am to 4pm. 

The Senior Center is closed on weekends.

3. Are there any age requirements to participate in the Senior Center Programs?

Participants must be 55 years of age or older with independent mobility abilities.

4. How do you join the Senior Center?

Just come in, complete and sign a registration/waiver at the front desk! We're open Monday through Friday, 8:30am to 4pm.

Participants must be able to communicate with staff and instructors regarding personal needs or be accompanied by an individual who can provide assistance.

5. Do you have to be a Lake Mary resident?

No, however, the yearly membership fee for non-residents of Lake Mary to participate in activities shall be $20 per year. All participants in an instructor-led class will be required to pay $2 to $3.

Not sure if you are a City resident or not? View the Lake Mary corporate city limits map or visit the Seminole County Property Appraiser's website (tax district will be listed as "Lake Mary" for residents).

Note: A non-resident is someone who lives outside the corporate city limits of Lake Mary. Proof of residency will be required.

6. Are there any annual or monthly fees to use the Senior Center?

For Lake Mary residents membership to the Senior Center is free. The yearly membership fee for non-residents shall be $20 per year. All participants in an instructor-led class will be required to pay $2 to $3.

Not sure if you are a City resident or not? View the Lake Mary corporate city limits map or visit the Seminole County Property Appraiser's website (tax district will be listed as "Lake Mary" for residents).

Note: A resident is someone who lives within the corporate city limits of Lake Mary. Proof of residency will be required.

7. How do I get on your email list for updates and activities at the Senior Center?

You can email your contact information to the Senior Center or include your information on the member waiver form prior to your first class.

8. Do you serve lunches?

There are no arrangements to provide lunches.

9. Do you have transportation?

There are no arrangements to provide transportation.

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Utility Billing

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1. What types of items can be placed in the recycle container?

May be placed out for collection on the same day as household garbage collection in the blue cart provided. Additional items may be placed out but shall not exceed the volume of approximately one 96-gallon cart per pickup. Items need to be of a size that will fit in the recycle cart. With automated service, once the cart is emptied, the service collector will need to exit the vehicle and transfer the overflow to the cart for servicing. Larger items will be considered bulk and serviced on bulk and yard trash day.

Recycling Material Guidelines

Acceptable Materials: (Please rinse out containers)

• Pasteboard (boxes for items such as cereal, pizza, soda, beer, tissues, shoes and paper towels, and toilet paper rolls)
• Brown paper grocery bags (no wax, no wet strength material, no liners)
• Cardboard (corrugated, non-coated) flattened and cut to fit inside the recycling cart)
• Newspaper, supplements, magazines, catalogs, and telephone books
• Plastic containers number 1 to number 7 (like butter or yogurt containers)
• Glass bottles and jars (clear, green and brown), remove all lids, no broken glass
• Cans (aluminum, tin and steel containers, such as food cans
• Non-hazardous aerosol cans (empty and nozzles removed)

Unacceptable Materials

• Plastic bags
• Aluminum foil/pie plates
• Drinkware
• Plastic plant trays/containers, or buckets (even if recycle number 1 to number 7)
• Waxed cardboard
• Light bulbs
• Egg cartons
• Styrofoam Visit

Visit the Earth 911 website for more local recycling options.

2. When can I put out my garbage/debris?

No carts/debris shall be placed out for collection any earlier than 6 pm of the day prior to a scheduled pick up and no later than 6 am on the day of collection and containers shall be removed no later than 8 pm on the day they are emptied.

3. Who do I call when I come home and my cart(s) have not been emptied?

Please contact Waste Pro at 407-774-0800, or email Waste Pro.

4. How do I dispose of large items?

Bulk Waste (large items) may be placed out for collection on the next business day following your normal garbage and recycling day. Bulk waste is limited to a maximum of four cubic yards, and must be able to be lifted by two people. Bulk waste includes items such as furniture, appliances, and bicycles and is serviced by a separate collection truck. It is not necessary to call the City unless you are requesting a Special Service pickup.

5. Is there a limit to yard waste pickup?

Yes. There is a limit of ten bundles/bags. Tree limbs need to be tied in bundles and cut into lengths of no more than four feet. Bundles, bags, or containers can weigh no more than fifty (50) lbs each. Do not use Waste Pro garbage/recycle carts for yard waste as they will not be picked up.

6. Do I need to sort my recycling?

There is no need to sort recycling materials.

7. How do I dispose of televisions, computers and hazardous waste?

These items are handled by Seminole County. Please contact 407-665-2260 or visit the Seminole County website.